Privacy policy
For privacy-related inquiries, please get in touch with our Privacy Officer at direction@latraversee.qc.ca or call 450-465-5263, ext. 105.
At La Traversée, respecting the privacy and confidentiality of your data is of the utmost importance.
This Privacy Policy outlines our practices for collecting, using, disclosing, and storing your personal information when you use our website or services.
By accessing our site, communicating with us, or opting to receive our emails, you agree to the terms outlined in this Policy.
1. PROTECT YOURSELF AGAINST FRAUDULENT EMAILS (PHISHING)
Fraudulent emails, often used by scammers to impersonate organizations and misappropriate funds, should be guarded against. These fraudulent emails, which appear to be genuine, are sent to obtain personal information from the recipients. To help protect you from such emails, La Traversée confirms that it will not contact you by email to request personal information—such as your contact details, date of birth, or credit card information—UNDER ANY CIRCUMSTANCES. If you receive an email that looks like La Traversée has sent it and that requests this type of information, do not reply! Please report the incident immediately at 450-465-5263 or info@latraversee.qc.ca.
2. WHAT PERSONAL INFORMATION DO WE COLLECT, WHY, AND HOW?
We collect your personal information through various methods tailored to specific categories and purposes. Please see the table below for more details.
| Categories | Examples of information | Means and purposes of collection and use |
| Identification data | Full name, date of birth, signature, summary of interventions, assessment report | We collect this information to manage our relationship with you in the context of opening files, assessing impact and needs, and keeping clinical records. Collecting this information also enables us to communicate with you and provide you with the services you require. Finally, we collect this information when you contact us to request services or obtain information. |
| Technological data | Technological data we collect includes your browser type, operating system, visited web pages, clicked links, IP address, duration of your visit, and the referring URL—the web page that directed you to our site. | We collect this information when you visit our site. |
Please note that we may also collect and use your personal information for any other purpose authorized or required by applicable laws.
We ensure that only those employees who need access to your personal information to perform their duties have access to it.
3. UNDER WHAT CIRCUMSTANCES DO WE DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES?
We may disclose your personal information to third parties when necessary to achieve the purposes outlined above, and more specifically, as shown in the table below:
| Third-party categories | Designs |
| Service providers or technical partners | To perform functions on our behalf, such as data storage, hosting, maintenance and improvement of our website, management of our IT services, database management and data security. These suppliers are contractually obligated to protect your personal information and to use it solely for the designated purposes. |
| Professional advisers and service partners | We share your information with professional advisers and service partners (i.e., health, legal, and psychosocial professionals) to provide you with the services you require and to manage your file and their relationship with you. We may also disclose your personal information to our legal, financial, accounting, or other consultants to the extent necessary to comply with our obligations under applicable law. |
| Police and government agencies | We may receive requests from law enforcement or other government agencies (e.g., DPJ) for access to your personal information. We ensure these requests are legitimate before responding. |
4. HOW DO WE STORE AND SECURE YOUR PERSONAL INFORMATION?
Your personal information is stored on servers located in Quebec.
Please note that we have implemented physical, administrative, and technical safeguards to preserve the confidentiality, integrity, and security of personal information under our control. However, it’s important to note that no security measure can offer absolute guarantees.
We retain your personal information only as long as necessary to fulfill the purposes specified in this Policy and to comply with legal obligations. If you would like more information about how long we keep your personal information, please get in touch with us using the details at the top of this page.
This Policy does not apply to third-party websites. Therefore, we cannot be held responsible for their policies, procedures, or practices protecting personal information.
5. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
Upon submitting a written request and verifying your identity, you will be granted access to the personal information we hold. You may also request corrections to your personal information as applicable law allows. Please inform us immediately of any changes to ensure that the personal data we hold about you remains accurate and up to date. If we use and/or disclose your personal information based on your consent, you may always withdraw that consent. However, be aware that withdrawing your consent may impact your ability to use some or all of our services. Depending on applicable data protection laws, you may have additional rights, such as the right to data portability in a structured and commonly used format.
If you have any questions or comments about our Policy or our privacy practices, including how we use your personal information, or to find out how to exercise your rights regarding the processing of your personal information, including making a complaint, please get in touch with us using the details set out in section 7. Contact Us of this Policy. You also have the right to complain directly to a data protection authority about collecting, using, or processing your personal information.
6. UPDATE
Please regularly check our website for updates to this Policy, which may occur occasionally. If we change the Policy, we will post a notice on the Site indicating the changes and their effective date. Your continued use of the Site following the implementation of the revised Policy means that you have read, understand, and agree to the current version of the Policy.
7. CONTACT US
If you have any questions, concerns, or comments regarding our handling of your personal information or this Policy, please do not hesitate to contact our Privacy Officer by email at direction@latraversee.qc.ca or by mail:
LA TRAVERSÉE
10, avenue Hickson
Saint-Lambert (QC)
Canada J4R 2N3
Attention: Christine Vilcocq, person responsible for personal data protection
Last updated: March 2024
